frisk multirole supporter
Georges Sami A. Samra
Viborggade 53 St. Th,
2100 Østerbro
Copenhagen, Denmark
Tlf: +4528522935
Date of Birth: 04/01/1973
Georges1999@hotmail.com
Georges.samra@gmail.com
Skype: g.samuel.samra
Nationality: Danish (Denmark is a member of the European Union). No work-permit needed.
Marital status: Single, no kids.
Current notice period: Immediate.
Appearance: Smart and focused.
Short presentation:
I’m a fast thinking, outgoing person, open, service and business minded; communicative, proactive and well
presentable team-player; who would like to make use of my polyglot-ism and polyvalent-ism in-line with my
professional Career.
Core assets and skills
Ø Many years Business -commercial experience.
Ø Many years Techno-lingual experience.
Ø Many years Techno-commercial experience.
Ø Excellent listening skills.
Ø High stress tolerance
Ø Assertive and persuasive personality.
Ø Positive thinker who chooses to see opportunities instead of problems.
Pan-American and the American continent 04/09/2008 - 27/01/2010
Self-initiated and financed trip to the Northern, Central and Southern American continent.
• Committed to projects such as Internet-Satellite, Eco-tourism and hotel Business.
• Studied Spanish and Portuguese Languages
• Explored and Researched the Historical, political, economical, social, racial and geographical aspects.
• Also the difference diets, natures, Climates and the natives way of life.
Work experience:
04/08 - 28/08/08 Universal Agent (ELT, TCT, ATCT) SITEL Diegem Belgium,
Main duties:
Pre-Post Technical and sales support and customer Services on Nokia and third parties related Hardware and
software.
http://www.nokia.com or http://www.sitel.be
02/07–03/08 CSR (Single point-of-contact), APC-MGE Vianen Holland
Main duties:
Pre-Post Technical and sales support, Order Management and customer Services.
http://apc-mge.com
05/05 – 09/06
Owner & Manager
Linint SARL, Montpellier France
Main duties:
Management, Business and administrations.
http://www.societe.com/cgi-bin/recherche?rncs=451902613
08/04 – 05/05
Techno-com
Linint SARL, Montpellier France
Main duties:
Business development, Marketing, Customer Service/Relation, and network architecture on UNIX Platforms
11/02 – 03/03
Technical Support Representative
Apple, Cork Ireland
Main duties:
Provide pre/post support on apple and third-party products
http://www.apple.com/
12/03 – 07/04
Technical Advisor
PC Service Call, Nottingham
Main duties:
Providing technical pre/post support on OEMs for the Nordic Region
98 – 00
Translator
Tolkegruppen Copenhagen Denmark,
http://www.tolkegruppen.dk/cms.ashx
96 – 98
Freelance
TOLKESERVICE DANMARK ApS
http://www.tolkebistand.dk/frameset.php
Main duties:
Freelance, written- Consecutive translation, sales and Administration trainee
97 – 99
Export business
Copenhagen/ Malmø, Sweden/Denmark
Main duties:
Co-found & Co-manage day-to-day operations
93 – 96
Stoette KontactCentret Cafe Offside/ 4seasons
CPH Denmark
Main duties:
Volunteer in social psychiatric projects
89 – 90
TextilePlant
Israel
Main duties:
Machine operator and Truck delivery
Education:
01/99- 12/01
System development, Copenhagen Denmark
Three years full-time higher education studies in system, IT-strategy and development
Two years part-time higher education studies as translator;
http://www.brock.dk/forside.html http://www.cbs.dk/
Training/Course:
Dozens, that covered most areas in IT, Client-Relations, Sales, Management and Languages.
_Six month boarding school, including teamwork, workshops, lectures, co-excursion and project work.
_Six months management trainee in a professional city restaurant. Activities were in theory as well in practice, i.e.
accounting, order and shopping and co-ordination.
_Two years Freelance work in Translation Bureau included full training in company business.
Language:
Danish, English, French and Arabic (Business to fluent)
Norwegian Swedish (business level)
Spanish, Hebrew (intermediate to business)
Russian, Chinese, Dutch, German and Portuguese (notion to beginner +)
Sales experience:
Ø
APC/MGE: pre-sales, Helping/advising company’s customers and other departments with sales queries such as
configurations, pricing, products compatibility and availability. Verifying, identifying and follow-up on opportunities
within power and cooling solutions e.g. Infrastructure or Megawatt’s inquiries.
Ø
Linint: develop and maintain -potentials-, business/customers: field, phone sales, editing written proposals, targeting
public market, and proposing hardware or software solutions for private, small and medium business.
Ø
Apple Computer LTD: Pre-sales, includes advising on Apple’s products and sales of extended support warranties.
Ø
Tolkegruppen: Phone, letters and Port-a-Port lift lets distributions, targeting Health and social sectors.
Ø
Dixons: Pre-sales supports, includes advises on Dixon’s products and prices, referring to stores.
Ø
Export companies: maintaining and building on existing customer relationships, sale, Identifying, researching and
developing new business with potential customers, Targeting Hyper/Super Markets Chains, Distributors, and Resellers.
Ø
Event’s Organizer: Finding and Negotiating with both Sponsors and places in where the music events should be held.
Client Facing Role: Years in service and sales, in different fields, where Facing customer has been a daily routine.
IT qualifications:
Knowledge:
I have excellent Methodologies in the following: Structure, use of the Network (LAN, WAN), Network layers Ex. OSI model,
Fundamentals of Operating Systems, Distributed Systems (middleware), Security in DIS, Web Technology, Transaction Database,
Principles of Computer Architecture and programming languages such as C++ in relation to structure of Data and Others Objects.
Software Development uses UML, C++ and SQL.
Theories:
• C++ Programming.
• System development; The Use of UML (OOA/OOD) and C++.
• Computer Network; Operative systems and Internet.
• Computer Architecture.
• Distributed systems.
• System Development in perspective.
• Web Technology; Security in DIS.
IT experience on PC:
• Call-Centre Technical Adviser Help-desk, in-depth and profound support of all PCs, Hardware and Software sold by
DIXONS GROUP Stores on the Scandinavia market.
• Hands-on, including: hardware, build-up, physically configure computers, perform complete software installation on all OS
(windows, Mac, Linux and FreeBSD), Secure Networking via LAN/WAN. Furthermore LAN maintenance and upgrade
•
Ηands-on, including Applications layer covers a large numbers of consumer and professional application software on both
Windows and UNIX-like platforms.
IT experience on Mac:
Call-centre Help-desk, providing pre-sales and technical support on, a very wide range of Apple and third-party products,
software as well as hardware including OS 9, OS X, bundled and retails Applications and Utility software, laptops and desktops.
The role includes Nordic (Sweden, Norway) and U.K overflow.
Area covered in Training and self-paste training:
The training includes Mac OS X Tech-Enrichment, and Communication Basic, iPod, Portable, Desktop, Server Products, Wireless
Technology, Hardware/BTO Components and Applications.
IT experience with Open Source focusing on Security, Authentication and Monitoring
Linux Red hat, FreeBSD: installation of UNIX basics, peripherals, application (packages and ports),
Linux binary compatibility, configuration of the kernel, system tuning and administration, printing and account Management;
Networking: LAN, WAN, Wireless, Bluetooth, Gateways and routers
Network servers: Inetd, DHCP, DNS, APACHE, FTP, NTP, SAMBA, Sendmail, Bridging.
Network protocols: ppp, pppoe, pppoa etc;
Security: ldap, Nagios, ipsec, IPFW, VPN, Openssl, WPA;
Power related IT experience:
Call-centre/Front office, providing pre/post-sales technical and sales support on (inbound, outbound calls and Emails) APC/MGE
InfraStruXure, Racks and Accessories, Cooling Solutions, Management, Security and Environmental, Surge Protection and Power
Conditioning, Power Distribution, Notebook and Mobility Solutions. We support and Wok closely with APC-MGE’s Customers,
Resellers, Distributors, Partners and other APC-MGE’s Offices. I cover all Nordic, Baltic’s countries including Iceland and Faro
Iceland.
TELECOM Related IT experience focusing on Nokia innovation and Technology:
_ Providing advanced technical support to the users of mobile phones via telephone, email,
internet and fax
_ Complex troubleshooting and problem solving of technical problems related to
Handset models and accessories.
In-depth working knowledge about mobile interoperability with computers and mobile technologies
_ Solving technical usability requests related to:
- PC Suite with all handsets
- PC connectivity (syncr. of calendar & contact & email entries) with all handsets
- Extra Software
- 3rd party application such as QuickPoint, Opera Browser, Image Print, Movie Director,
LifeBlog, Photoshop Album, Online printing etc;
- Data Products; Data cards
- Presales (All PC Suite related)
_ To follow up customer requests and make sure that no customer is left without care and
appropriate answer;
_ Up-to-date personal knowledge on telecom, IT and customer careNetworking: LAN, WAN, Wireless, Bluetooth, Gateways and
routers;
Tasks: Providing support for Nokia clients in Benelux countries UK, Nordic (Sweden, Denmark, Norway, Finland) and Baltic
(Estonia, Latvia, Lithuania) markets. The Nokia support is done in 3 different levels;
Entry level, 1st and 2nd line technical support.
The entry level (ELT) is the first point of contact for the customer and analyse and direct further to technical care.
1nd line Technical support, (TCT)
Advanced 2nd line Technical care team (ATCT) the more complex cases.
Internet Via Satellite Experience:
Based on, a self initiated project to supply Middle East region with Internet via satellite connections and
technologies. The Idea was to become an Internet-via-Satellite Service Provider (ISP) within the mentioned region.
Language experience:
·Freelance Translation, includes Consecutive and written translation mainly in socio-medic.
· All kinds of Written legal, technical and mainstream text documents.
·Languages involved: Danish, Arabic, English and French. Some Hebrew.
·Social consultant.
·Administration.
· Serviced the Public and Private sectors.
Commercial Experience:
· Co-project manager transforming a coffee ranch of 100 hectares, in Mexico Oaxaca to a natural Ecotouristic Resort
· Creation and Follow-up of 8 business including two Translation Bureaus an Grossory store in Denmark, a £1-store
in Finland, a restaurant and Hairdresser in Sweden, a Restaurant in Norway and IT-store in France.
Volunteer experience:
The district psychiatric Center in Copenhagen is a social project for mental disorder patients. Tasks consisted
from assistance in emergency situation, to human supply role and in-house assistance for Center's protected
residents. Also the participations in the Center's many Courses and training programs and including 6-months full-
time job in a sub-project which activities included practical Café duties, personal care and Gallery responsibilities.
Qualifications: Inhouse qualification to a support role, High schools Psychology, followed up by further self-studies in
parallel to the volunteer period in-line with intensive therapy and supervision programs.
References:________________________________________________________
Will be supplied upon request
Interests: Travel, Martial arts, Socializing and cooking hot and fierce curries for my friends.
Gender: Male
Year of birth: Not stated
Working hours: Full time, part time and freelance.
Job seeker would like to work in the following countries: All countries.
The resume was last changed: July 06, 2010.
